ler totalmente Mastering Civility: A Manifesto for the Workplace (English Edition)

"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule




"A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human




Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.




In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

Procurando Mastering Civility: A Manifesto for the Workplace (English Edition)? Aqui você encontra tudo sobre este livro de Christine Porath, publicado por Balance em 27 de dezembro de 2016. Nesta página estão a descrição da obra, os detalhes da edição (241 páginas) e os formatos disponíveis para baixar: pdf, epub, txt, djvu. Se você gosta de Inglês e Outras Línguas, Por Idioma, eBooks em inglês, Negócios e economia, explore também outros títulos da mesma categoria no Encontrando os melhores livros. Veja ainda as outras obras de Christine Porath em nosso catálogo.