Why do highly successful organizations suddenly stall?
The answer isn't a lack of talent or market demand. It is operational friction—the silent, systemic killer of corporate growth.
In CVAC: Client Value vs. Administrative Convenience, co-authors Ken Francis and Roger Abbott deliver a groundbreaking, empirical framework designed to diagnose and dismantle the internal bureaucracy that paralyzes modern enterprises. When an organization's internal processes prioritize administrative ease over client execution, it unknowingly creates structural silos that alienate customers and drain revenue.
This book serves as a tactical blueprint for executives, consultants, and operations managers who need to realign their teams and protect their bottom line. Leveraging rigorous systems optimization methodologies derived from elite military operations and private enterprise, CVAC teaches you how to map, measure, and eliminate the invisible friction points choking your company's potential.
Inside this definitive guide, you will learn how to:
Stop letting legacy procedures destroy your competitive edge. Reclaim your operational excellence, elevate your client experiences, and scale your organization with total precision.
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