Descrição do livro
The Manager's Chair On Friday you were the best salesperson in the store. On Monday they gave you the keys. And then you discovered something nobody explained: everything that made you excellent on the sales floor — your speed, your instinct, your ability to solve it yourself — started working against you. They promoted you for what you could do with your hands. Now you're measured by what you accomplish through the hands of others. Those are two different jobs. Roughly 58% of frontline managers never receive formal training before stepping into the role. This book is that training. Written from more than thirty years in retail sales and operations, The Manager's Chair isn't a collection of motivational lines to tape up in the break room. It's a field manual with processes you can install tomorrow: Every chapter ends with one idea in a single line and one concrete action for tomorrow. For new managers, assistants aiming for promotion, and leaders who develop other leaders. If your team depends on you for everything, you're not indispensable — you're a bottleneck. This book shows you how to get out of that.
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