Besides a non-litigious nature, many passengers are often concerned about how an investment in legal proceedings will turn out, added to the already incurred loss of profits, professional time, mental frustration and sometimes even more… Air transportation comes with certain rights for the passenger. From the point of purchasing a ticket and receiving a booking confirmation either through an airline agent, directly online as e-ticket or from the airline’s counter at an airport, a contract of carriage is entered between the passenger and the airline and the airline assumes all the applicable obligations of a carrier. The contract of carriage on an international flight confers certain rights to the passenger to be enjoyed from the airline as it performs its obligations through its servants, agents and employees. These rights include - the right to be fully informed about the flight status, right to be treated with dignity and respect before, during and after the flight, right to full value for ticket value, and the right to compensation for flight delay for reasons other than technical and weather conditions, air traffic control restrictions, security risks and industrial disputes that affect the operation of the flight. When a ticket is issued to a passenger upon booking a flight, such tickets would usually incorporate the ...
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